Job Position For Customer Service Professional
Job Opportunity: Customer Service Professional
Company: OPay
Position: Customer Service Professional
Location: Lagos, Nigeria
Employment Type: Full-Time / Standard (As applicable)
About OPay
OPay is a leading financial technology company dedicated to empowering individuals and businesses through innovative digital financial services. We are looking for smart, results-oriented, and customer-focused individuals to join our dynamic team as Customer Service Professionals.
In this role, you will play a crucial part in delivering exceptional support, building brand loyalty, and shaping the future of digital payments. Applicants must be fluent in at least one of the following languages: Igbo, Hausa, or Yoruba.
Job Summary
As a Customer Service Professional, you will serve as the primary point of contact for our customers. You will be responsible for handling enquiries, resolving complaints, and providing accurate, up-to-date information regarding OPay’s products and services across various communication channels.
Key Responsibilities
Handle customer enquiries and complaints promptly, professionally, and with empathy.
Provide clear and accurate information about OPay’s digital financial services and payment products.
Diagnose and resolve customer issues effectively to ensure an optimal customer experience.
Maintain accurate and detailed customer records and documentation.
Utilize CRM systems, ticketing tools, and multi-channel customer support platforms to manage and track requests.
Actively contribute to customer satisfaction, retention, and long-term brand loyalty.
Candidate Requirements
Education: Bachelor’s degree or Higher National Diploma (HND) in any relevant discipline.
Experience: 1–3 years of professional experience in customer service, customer experience, contact center, or call center operations.
Language Proficiency: Fluency in at least one of the following local languages is mandatory: Igbo, Hausa, or Yoruba.
Domain Knowledge: Strong understanding of digital payments, electronic transactions, mobile banking, and fintech products.
Technical Skills: Proven familiarity with CRM systems, ticket management tools, and modern customer support platforms.
Industry Advantage: Prior experience working in fintech, banking, financial services, telecommunications, or e-commerce will be an added advantage.
Required Skills & Competencies
Exceptional verbal and written communication and interpersonal skills.
Strong customer-centric mindset characterized by empathy and patience.
Robust problem-solving, analytical, and critical-thinking abilities.
High attention to detail and strong emotional intelligence.
Expertise in conflict resolution, paired with unwavering professionalism and integrity.
How to Apply
Ready to shape the future of fintech with us? Interested and qualified candidates are invited to complete the online application by following the link below:
Only qualified applicants matching the criteria will be contacted.
