Integrated Client Navigator – Community Service Centre at CCCRN
Job Opportunity: Integrated Client Navigator – Community Service Centre
Organization: Center for Clinical Care and Clinical Research (CCCRN)
Position: Integrated Client Navigator – Community Service Centre (20 Openings)
Locations: Minna, Bida, and Suleja Clusters, Niger State, Nigeria
Application Deadline: November 7, 2026
About CCCRN
The Center for Clinical Care and Clinical Research (CCCRN) is an indigenous, non-profit organization established in 2010. Our mission is to promote quality healthcare delivery, medical training, and research through locally adapted health systems strengthening approaches. We implement vital public health initiatives across multiple states in Nigeria.
Role Purpose
CCCRN is seeking 20 dynamic and dedicated professionals to serve as Integrated Client Navigators. Successful candidates will provide individualized case management and essential support to clients receiving services through our community service centres, helping them maintain treatment continuity and access appropriate, high-quality healthcare services.
Key Responsibilities
Client Tracking & Follow-up: Maintain accurate client lists and individualized follow-up plans while preserving trusted relationships established through previous case management.
Treatment Continuity: Support treatment continuity, appointment attendance, viral load testing, results follow-up, and return to care in close collaboration with clinical teams.
Service Linkages: Link clients to eligible HIV prevention and treatment, tuberculosis (TB), maternal and child health (MCH), and other approved services based on individual needs.
Safe Communication & Outreach: Utilize client-approved communication methods and agreed-upon safe contact locations. Conduct household visits only when appropriate and expressly agreed upon.
Community Index Testing: Coordinate approved community index testing and outreach activities with authorized Testing Assistants while strictly protecting client and contact identities.
Barrier Identification & Support: Identify stigma, discrimination, and other barriers to care, linking clients to appropriate clinical, psychosocial, or safeguarding support.
Referral Tracking: Track referrals between community service centres and other facilities through completion, documenting outcomes accurately without duplicating caseload assignments.
Candidate Requirements
Applicants must meet one of the following educational and experience criteria:
SSCE or equivalent qualification with at least 3 years of relevant case management, peer navigation, or community service centre experience.
OR
A relevant health or social service diploma or higher qualification with at least 1 year of relevant experience.
Additional Preferences & Guidelines:
Former case managers who have supported clients through community service centres are strongly encouraged to apply.
Demonstrated commitment to confidentiality, non-discriminatory engagement, and a deep understanding of the target client population.
Knowledge of relevant local languages and familiarity with the assigned catchment area is an added advantage.
Note: Disclosure of personal health status or sensitive identity information is not required.
General Competencies
Ability to work collaboratively and effectively with facility and community teams.
Strong commitment to the quality and continuity of integrated health services.
Willingness to comply with approved project, government, and facility procedures, including strict adherence to confidentiality and safety requirements.
How to Apply
Interested and qualified candidates should submit their application and CV through the online application form, ensuring they indicate their preferred location.
Deadline: November 7, 2026
