Operations Manager – Field Inspection at OPay
Operations Manager – Field Inspection
Organisation: OPay Digital Services Limited
Job Category: Merchant Operations
Employment Type: Full-Time
Work Mode: Onsite
Locations: Nationwide (Anambra: Onitsha | Delta: Warri, Asaba | FCT: Abuja | Kaduna State | Kano State | Lagos State | Oyo State: Ibadan | Rivers State: Port Harcourt)
About OPay
OPay is a leading mobile money and financial technology platform in Nigeria. Operating across all 36 states, OPay provides seamless mobile payment and financial services to millions of customers and merchants nationwide. We are seeking qualified, results-driven, and highly detail-oriented candidates to join our team as an Operations Manager – Field Inspection.
Role Overview
The Operations Manager – Field Inspection will be responsible for overseeing field quality assurance, market penetration assessments, merchant verification, and compliance monitoring across assigned locations. You will serve as an independent observer on the ground, ensuring operational standards, visual compliance, and reporting integrity.
Key Responsibilities
Market & Merchant Audits: Conduct market penetration sampling, verify merchant accounts, and audit top merchant tagging for accuracy and authenticity.
Compliance Checks: Inspect merchant promotional materials across market locations to ensure complete alignment with OPay’s approved brand standards.
Field Verification & Reporting: Execute independent physical inspections to validate reported field activities. Capture detailed photographic evidence, document all observations, and compile precise inspection reports.
Timely Execution: Complete comprehensive inspection activities across each assigned market within a strict 7-day turnaround window.
Discrepancy Resolution: Identify operational gaps, irregularities, and non-compliance issues, escalating critical findings to senior management promptly.
Qualifications & Requirements
Education: Minimum of a Higher National Diploma (HND) or Bachelor’s Degree in Business Administration, Operations Management, Social Sciences, or a related field.
Experience: At least 4 years of hands-on experience in field operations, quality assurance, audit, inspection, or operational monitoring, with proven expertise in market verification activities.
Technical & Analytical Skills: Strong proficiency in using digital tools for data collection, photographic documentation, and report preparation. Excellent analytical and written documentation skills.
Core Competencies: High level of professional integrity, independence, and attention to detail. Strong problem-solving, organizational, and time-management capabilities.
Work Capacity: Ability to operate independently with minimal supervision and a willingness to travel frequently across cities and market hubs.
What We Offer
Competitive base salary with performance-linked incentive structures.
Comprehensive Health Maintenance Organisation (HMO) coverage.
Statutory pension contributions.
Professional development and clear paths for career progression.
A dynamic work environment within one of Africa’s fastest-growing fintech companies.
How to Apply
Interested and qualified candidates are invited to submit their applications through the official OPay recruitment portal:
