Job Opportunity at Baobab Microfinance Bank Nigeria
Career Opportunity: Customer Service Officer
Organisation: Baobab Microfinance Bank Nigeria
Department: Operations
Reports To: Customer Service Supervisor
Grade Level: Officer
Locations: Kano (Kofa Ruwa) | Ibadan
Employment Type: Local Contract
Application Deadline: Friday, 14 August 2026
About Baobab Nigeria
Baobab Microfinance Bank Nigeria is a financial institution dedicated to empowering individuals and micro, small, and medium-sized enterprises (MSMEs) through innovative financial solutions. Driven by a commitment to financial inclusion and sustainable growth, we offer a dynamic environment focused on quality service and impact.
Role Overview
We are seeking qualified, motivated, and customer-focused candidates to join our team as Customer Service Officers in Kano and Ibadan.
In this role, you will be the face of Baobab Nigeria—delivering courteous and efficient service, driving branch profitability, and supporting seamless day-to-day operations across client administration, credit processing, and cash management.
Key Responsibilities
1. Client Service & Experience
Deliver prompt, courteous, and professional service to all clients.
Identify customer needs and recommend tailored financial products and services.
Issue client identification cards and maintain strict standards of confidentiality.
2. Credit & Account Processing
Input credit applications, account updates, and CSR forms into T24.
Prepare and print legal and loan documentation accurately.
Generate daily operational reports and ensure accounts are funded according to Credit Committee decisions.
3. Till & Cash Management
Maintain and operate the branch till box in full compliance with internal controls.
Process cash transactions and disburse loans accurately and efficiently.
4. Branch Administration & Archiving
Securely archive legal documentation, client records, photographs, and signatures.
Perform regular stock and asset inventories, identifying and reporting maintenance or replenishment needs.
Support general operational duties assigned by management.
Candidate Requirements
Experience: Background in data input, till/cash management, and basic logistics/archiving (experience in banking or financial services is highly preferred).
Technical Skills: Proficiency in Microsoft Office (Word and Excel) and familiarity with database/banking software (T24 experience is a plus).
Language & Communication: Excellent written and verbal communication skills in English, paired with strong interpersonal abilities.
Core Competencies: High attention to detail, strong time-management skills, discretion with confidential data, and the ability to thrive under pressure in a collaborative environment.
⚠️ Mandatory Location Requirement:
Applicants must currently reside in either Kano or Ibadan. Applications from candidates outside these specified locations will not be considered.
How to Apply
If you meet the requirements and are ready to contribute to financial inclusion in your community, apply today!
Closing Date: Friday, 14 August 2026.
Note: Only shortlisted candidates will be contacted.
