JOB POSITION FOR ASSISTANT, ACCOUNTABILITY AND EFFECTIVENESS
JOB OPPORTUNITY: ASSISTANT, ACCOUNTABILITY AND EFFECTIVENESS
Organisation: International Medical Corps (IMC)
Job Title: Assistant, Accountability and Effectiveness
Job ID: 5513
Category: Safe and Accountable Programming (SAP)
Location: Katsina, Katsina State, Nigeria
Office: Maiduguri
Employment Type: Full-Time
Date Needed By: 1 September 2026
About the Role
International Medical Corps is recruiting a qualified candidate for the position of Assistant, Accountability and Effectiveness.
This role supports IMC’s Safe and Accountable Programming (SAP) team in ensuring that programmes are safe, effective, accountable, and responsive to the needs of crisis-affected communities. The position focuses on community engagement, information sharing, meaningful participation of beneficiaries, feedback and complaints handling, protection mainstreaming, and safeguarding.
Key Responsibilities
Accountability & Reporting: Support reporting on Accountability to Affected Populations (AAP) and Core Humanitarian Standard (CHS) commitments. Ensure accountability data is collected routinely throughout the project cycle.
Community Engagement: Assist in developing community communication and information-sharing plans. Ensure information is communicated to communities in simple, accessible, and preferred local formats.
Feedback & Complaints Management: Maintain and support the Community Based Feedback and Response Mechanism (CBFRM). Receive feedback via channels such as feedback boxes, WhatsApp, email, phone hotlines, and help desks.
Data Entry & Analysis: Enter feedback and complaints accurately into the central CBFRM database. Analyse feedback data to identify trends, prepare regular reports, and support evidence-based decision-making.
Case Referral & Resolution: Categorize and refer feedback to appropriate departments or service providers. Follow up on complaints to ensure resolution and timely communication back to community members.
Protection Mainstreaming & Safeguarding: Assist with protection risk assessments and mitigation measures. Support stakeholder analysis, communication needs assessments, and field monitoring visits.
Qualifications and Experience
Education: Diploma in Social Sciences, Public Health, Statistics, International Development, or a related field.
Experience: Minimum of 2 years of applied experience with a humanitarian organisation, particularly working with refugees or Internally Displaced Persons (IDPs).
Technical Background: Background in accountability to affected populations, protection mainstreaming, safeguarding, and basic knowledge of accountability mechanisms.
Data Management: Strong background in database entry, management, maintenance, and data collection methods.
Software Skills: Good knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
Language & Local Context: High-level proficiency in the relevant local language and medium-level proficiency in English (speaking, reading, writing). Solid understanding of the local context.
Core Competencies: Strong organizational skills, time management, active learning, effective teamwork, and high attention to detail.
Ethical Conduct, Safeguarding & Equal Opportunity
International Medical Corps enforces a zero-tolerance policy regarding conduct that incompatible with its goals and values. Staff members are required to comply with IMC’s Code of Conduct, Ethics, and policies on safeguarding, protection, anti-fraud, anti-corruption, and prevention of harassment, exploitation, and abuse.
IMC provides equal employment opportunities to all qualified applicants without discrimination based on race, colour, religion, sex, sexual orientation, national or ethnic origin, age, disability, or veteran status.
How to Apply
Interested and qualified candidates are encouraged to review the full job description and submit their application through the official portal:
