Part-Time Job Opportunity: Family Planning Support Agent
Part-Time Job Opportunity: Family Planning Support Agent
Organization: Family Empowerment Media (FEM)
Location: Remote (Within Nigeria)
Employment Type: Part-time, Fixed-term (Hourly rate)
Initial Term: 6 months (Possibility of renewal) | 2-month probation
Working Hours: 8–30 hours/week (Shifts scheduled 2 weeks in advance)
Application Deadline: October 2, 2026 (Rolling basis—early application encouraged)
About Family Empowerment Media (FEM)
Founded in 2020, Family Empowerment Media (FEM) is an evidence-driven non-profit dedicated to supporting informed contraceptive decisions through clear, engaging, and accurate radio-based communication across Benin, DRC, Niger, and Nigeria. Our WhatsApp-based support service extends this impact by offering listeners personalized, direct family planning information.
Role Overview
As a Family Planning Support Agent, you will deliver high-quality, personalized guidance to users through our WhatsApp platform. You will answer questions, maintain accurate records, manage follow-ups, and make direct referrals to support reproductive health in Nigeria.
Key Responsibilities
Direct Messaging: Respond to user queries via WhatsApp adhering to established tone, empathy, and technical guidelines.
Platform Management: Navigate customer engagement platforms to organize, track, and manage active user conversations.
Record Keeping: Document user interactions, actions taken, and follow-up statuses using approved digital tools.
Escalation & Safety: Identify and escalate complex, sensitive, or high-risk cases to designated team members promptly.
Follow-up & Quality: Conduct user check-ins and actively participate in quality assurance reviews and ongoing team learning.
Candidate Requirements
Languages: Full fluency in English and Nigerian Pidgin. (Fluency in Yoruba and/or Igbo is a strong advantage).
Education: Degree or professional qualification in Nursing, Pharmacy, Public Health, or a related field.
Technical: A functional laptop, a reliable high-speed internet connection, and the ability to work independently in a remote environment.
Skills: Excellent communication skills, cultural sensitivity, user empathy, and a deep understanding of the local Nigerian context.
Preferred Experience
Direct background in family planning, maternal health, or reproductive health services.
Prior health counseling, direct patient interaction, or customer support experience.
Practical understanding of health service delivery networks in Nigeria.
Shift Availability & Support Hours
Operating hours fall within the following windows (shifts assigned based on demand):
Weekdays: 8:30 AM – 5:30 PM
Weekends: 12:00 PM – 4:00 PM
Important Dates
Application Deadline: October 2, 2026
Mandatory Remote Paid Training: November 9–14, 2026 (Morning/Afternoon options available)
Official Shift Start Date: November 30, 2026
How to Apply
Complete the official application form online before the deadline.
